This is a one-person site, so email is the only way to reach me. There is no phone line and no contact form. I read everything, though I do not always manage to reply quickly.
Corrections and hotel updates
Use this for anything factual: a rate that has moved, a restaurant that has closed, a property under renovation, a hotel that has changed hands. If you have stayed somewhere I have written about and the guide does not match what you found, that is the most useful email I can get. Tell me roughly when you stayed and I will check and update the page.
Corrections get looked at first. I aim to reply within a week.
Hotels and PR
If you work for a property covered here and something is inaccurate, write in and I will fix it. Send the specific detail and the page it is on.
Two things worth saving us both the time on. I do not publish sponsored write-ups, and paying does not get a hotel added to a guide or moved up one. I also do not remove criticism in exchange for access, a media rate or a complimentary stay. If a criticism on this site is factually wrong, that is a correction and I will make it for free.
Advertising
Display advertising here is served through an ad network rather than sold directly, so there is no rate card. Advertisers have no influence over editorial content.
What I cannot help with
- Bookings. This site is not a travel agency and cannot make, change or cancel a reservation. Contact the hotel or the platform you booked through.
- Disputes with a hotel. Refunds, billing and complaints are between you and the property.
- Personalised itineraries. I do not plan individual trips.
- Guest posts and link requests. The answer is no, so please do not send the follow-up email either.
Privacy
If you email me, I keep the message so I can reply and so there is a record of the correction. I do not add anyone to a mailing list and I do not pass email addresses on. The privacy policy has the detail.